These General Terms and Conditions and Cancellation Policy (hereinafter referred to as the “GTC”) regulate the contractual relationship between Ing. Miloslav Novák, Na Míčánce 1918/17, Dejvice, 16000 Prague, Czech Republic, OIB: 71263801584 (hereinafter referred to as the “Provider”) and the client, either a natural person or a legal entity (hereinafter referred to as the “Customer”), who orders accommodation services.

The GTC apply to legal relationships between the Customer and the Provider in connection with the provision of services and to any related legal relationships derived from them. By using the services, the Customer agrees to these GTC and undertakes to comply with them. The GTC, as well as the legal relationships between the Provider and the Customer, are governed by the generally binding legal regulations of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.

If the Customer is a consumer, these legal relationships are also governed by Act No. 634/1992 Coll., on Consumer Protection, as amended.

Any disputes arising from this contract or in connection with it shall be resolved by the courts of the Czech Republic. The locally competent court shall be the District Court for Prague 6, unless mandatory consumer protection regulations provide otherwise.

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1. Prices and Services

Indicative prices for accommodation and any additional services are listed in the provider’s promotional materials (such as websites, brochures, etc.). However, the price stated in the accommodation voucher (hereinafter referred to as the “voucher”) is binding for the Customer.

The scope of the agreed services and prices is determined by the description provided in the voucher. The accommodation provider is entitled to change the agreed conditions of the stay in cases beyond its control (e.g., force majeure).

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2. Cancellation by the Customer

The Customer is entitled to cancel the reservation at any time before arrival. The cancellation must be made in written electronic form (email with delivery confirmation) and sent to info@petrcanevillas.com.

The decisive moment for determining the cancellation date is the date and time the email was sent.

Cancellation fees are charged as follows:

• cancellation more than 30 days before the planned arrival – no cancellation fee; the paid deposit will be refunded in full

• cancellation 30 to 14 days before the planned arrival – cancellation fee of 50% of the total price of the reserved stay

• cancellation less than 14 days before arrival or in case of no-show – cancellation fee of 100% of the total price of the reserved stay

For larger groups, individual cancellation conditions may be agreed.

The accommodation provider will not charge the above cancellation fees if the Customer could not use the services due to serious reasons, in particular:

• death in the family

• hospitalization of the Customer or a family member

• serious illness

• military call-up order

• natural disaster

These circumstances must be documented by the Customer with written proof no later than 3 days after their occurrence.

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3. Refund Conditions

In the event that the Customer withdraws from a confirmed order or binding reservation, the paid deposit will be refunded within 30 days from the date the written cancellation is received.

However, if the accommodation provider becomes entitled to cancellation fees, the Customer will receive the difference between the paid deposit and the applicable cancellation fee.

By completing a reservation for accommodation for a specific date, the consumer expressly acknowledges that, pursuant to Section 1837 (j) of Act No. 89/2012 Coll., the Civil Code, they are not entitled to withdraw from a distance contract without giving a reason within 14 days, as this concerns a contract for accommodation services provided on a specific date.

Any cancellation of the reservation is governed by the provider’s cancellation policy.

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4. Customer

During the stay, the Customer is obliged to comply with the house rules of the accommodation facility and respect the rules set by the accommodation provider, particularly those relating to:

• night-time quiet hours

• smoking restrictions

• rules regarding pets

In the event of a serious or repeated violation of the house rules, the provider is entitled to expel the Customer from the accommodation facility without any entitlement to a refund of the accommodation price or its proportional part.

The Customer is liable for damage caused by violating the house rules and is also responsible for ensuring that persons accompanying them comply with these obligations.

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5. Check-in and Check-out

Accommodation (check-in) is possible from 16:00 on the day of arrival, unless otherwise agreed between the parties.

On the day of departure, the Customer must leave the accommodation (check-out) no later than 10:00.

If the check-out time is not respected, the provider is entitled to charge a late departure fee or the price of an additional night, especially if the delayed departure prevents preparation of the accommodation for the next guests.

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6. Validity

These General Terms and Conditions and Cancellation Policy form an integral part of the accommodation order and the accommodation voucher.

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7. Delivery Conditions

The provider shall:

• provide the Customer with important information regarding the ordered services

• properly confirm the ordered services

• ensure the services in the agreed scope and quality for binding reservations or confirmed orders.

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8. Personal Data Processing

Information about the processing of personal data is available on the provider’s website.
Link here

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8. Out-of-Court Dispute Resolution

A. The authority responsible for out-of-court settlement of consumer disputes arising from purchase contracts is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869.
Website: https://adr.coi.cz/cs

The online dispute resolution platform available at:
http://ec.europa.eu/consumers/odr
may be used for resolving disputes between the seller and the buyer arising from a purchase contract.

B. The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website:
http://www.evropskyspotrebitel.cz

serves as a contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.

C. The seller is authorized to sell goods on the basis of a trade license. Trade supervision is carried out by the relevant trade licensing office within its competence. The Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, within its defined scope.